Launchpad FAQ

LAUNCHPAD FAQ

Answers to common questions about your LAUNCHPAD subscription!

Welcome to the LAUNCHPAD family of readers. We appreciate your having chosen LAUNCHPAD and in return hope to provide you with the best possible service.

We have put together this guide to answer some of the questions our subscribers most commonly ask us. You may want to bookmark this page for future reference.

1. How do I get in touch if I have a question regarding my subscription?
2. How do I find my subscription account number?
3. When will my subscription begin?
4. I am moving. When should I write to inform you?
5. What if I don't receive an issue?
6. How do I renew my subscription to LAUNCHPAD?
7. How can I get back issues of LAUNCHPAD?
8. Do you put my name or email address on other mailing lists?
9. How do I add or change an email address on my subscriber profile?



1. How do I get in touch if I have a question regarding my subscription?

LAUNCHPAD Directory


Subscriber service questions:
Hours:              8:00 a.m. to 4:30 p.m. Central time
Phone:             (800) 624-4196 or (847) 763-9615

Mail:                 LAUNCHPAD
                        PO Box 1072
                        Skokie, IL 60076-8072
Email:               launchpad@halldata.com
Web:                http://www.beautylaunchpad.com/


To comment to an editor
   Editorial Department - (800) 442-5667 (toll free)
   Amy Dodds, adodds@creativeage.com



2. How do I find my subscription account number?
Your account number is printed on the mailing label of your magazine above your name. You can also use your email address to access your account online.





3. When will my subscription begin?
The first issue of your subscription is sent to you within 6 to 8 weeks after receipt of your order. Occasionally we make an error, or postal service delays may slightly increase this time. Contact our subscriber service department at launchpad@halldata.com if you believe there's a problem.



4. I'm moving. When should I write to inform you?
Use the change of address tool, located in the Subscriber Service section of our web site. If you mail in a change of address, we need at least eight weeks' notice to ensure uninterrupted service. Please be sure to give us both your OLD and NEW address. Include your account number if possible.



5. What if I don't receive an issue?
Occasionally, an issue is damaged or lost in the mail. If your magazine doesn't arrive, or it arrives damaged, email our Subscriber Service Department at launchpad@halldata.com or call (800) 624-4196. We'll be happy to replace your missing or damaged issue or extend your subscription.



6. How do I renew my subscription to LAUNCHPAD?
Easy! Visit the renew subscription page on our web site. Each year, we will send a series of reminders via mail, email or telephone asking for your renewal instructions. The earlier you respond, the less chance you run of missing an issue.



7. How can I get back issues of LAUNCHPAD
Back issues are available for $7.50 each (Canada $13.00, other international $19.00). If you prefer to pay via credit card please click here. If you prefer to pay via check, simply enclose payment, specify the issues you want and send your order with shipping address to: LAUNCHPAD, Attn: Back Issues, 7628 Densmore Ave., Van Nuys, CA 91406-2042. Allow four weeks for delivery.



8. Do you put my name or email address on other mailing lists?
If you supply us with your email address, we will use it to send you special subscription offers or other information about your subscription. We may also use your email address to advise you about other products, magazines and events from LAUNCHPAD or its parent company Creative Age. If you don't want to receive email from LAUNCHPAD, please visit our Privacy Preference Page or call (800) 624-4196.



9. How do I add an email address to my subscriber profile or change the email address on record?
To add or change an email address please use our change of address form. If you don't already have an email on file, you'll need your account number on your mailing label to look up your account. Or you may call 800.624.4196 and have our friendly subscriber service staff help you.



Email: LAUNCHPAD may also send you advertising email messages from time to time on behalf of selected industry partners. Many of our subscribers find this a valuable and timesaving service. If you don't want to receive email from LAUNCHPAD, please visit our Privacy Preference Page or call (800) 624-4196.

Snail mail: From time to time we make our subscribers' mailing data available to reputable companies whose products or services we feel may interest you. If, however, you would like your name excluded from these mailings, please visit our Privacy Preference Page or call (800) 624-4196.